Your right to privacy is important to us and we are committed to keeping it protected. This Privacy Notice will explain how we use the personal information we collect about you and how you can exercise your data protection rights. This Privacy Notice will help you understand the following:
There are several ways in which we may collect your personal information. Your personal information will usually be provided to us directly by you, however your personal information may also be provided to us on your behalf by:
We will only receive personal information from the firms detailed above if there is a contract in place between us and the firm that confirms that the firm has permission to pass your personal information to us.
We may collect personal information about you:
We may also collect your personal information from:
Below are the types of personal information that we may collect about you:
In certain circumstances we may also use information about any criminal convictions that you may have, but we will only do this where allowed by law or if you give us your consent.
We will use your personal information to:
Data protection laws require us to meet certain conditions before we are allowed to use your personal information in the manner described in this Privacy Notice. To use your personal information, we will rely on one or more of the following grounds:
We will always act reasonably and give full and proper consideration to your interests when relying upon our legitimate interests when processing your data and you will always be given a choice over the use of your data for marketing purposes, which includes the ability to opt-out of certain types of communication.
Occasionally we may need to undertake activities which involves automated (computer based) decision-making. As an example, when you register with us our system will automatically check your regulatory status on the FCA register before your registration is approved.
The results of these automated decision-making processes may limit the products and services we can offer you. If you do not agree with the result, you have the right to request that we perform a manual reassessment using the same information that you originally provided.
We may share your personal information with:
Sometimes your personal information may be sent to other parties outside of the European Economic Area (EEA) in connection with the purposes set out above. We will take all reasonable steps to ensure that your personal information is treated securely and in accordance with this Privacy Notice, and in doing so may rely on certain “transfer mechanisms” such as the EU-Us Privacy Shield, and the standard contractual clauses approved by the European Commission. If you would like further information please contact us.
We will only keep your personal information for as long as reasonably necessary to fulfil the relevant purposes set out in this Privacy Notice and in order to comply with our legal and regulatory obligations. The time period we retain your personal information for will differ depending on the nature of the personal information and what we do with it. How long we keep personal information is primarily determined by our legal and regulatory obligations. We typically keep quote information for 3 years, and policy and claims records for up to 7 years from the end of our relationship each policyholder. As such, we will retain your personal information for up to 7 years after the last policy that you sold cancels. In some cases, such as if there is a dispute or a legal action we may be required to keep personal information for longer.
You have a number of rights concerning the personal information we use. You may request that we:
All requests are free of charge, although for requests for the provision of personal information we hold about you we reserve the right to charge a reasonable administrative fee where, we believe an excessive number of requests are being made.
Wherever possible, we will respond within one month from receipt of the request, but if we do not, we will notify you of anticipated timelines ahead of the one month deadline.
Please note, in some cases even when you make a request concerning your personal information, we may not be required, or may not be able, to honour it, as this may result in us not being able to fulfil our legal and regulatory obligations, or there is a minimum statutory period of time for which we have to keep your information. If this is the case, we will let you know our reasons.
To make a request, please write to us at writing to us at Uinsure Limited, PO Box 5524, Manchester, M61 0QR.
To ensure that we do not disclose your personal information to someone who is not entitled to it, when you are making the request we may ask you to provide us with your name, address, date of birth, policy number(s) and a copy of your photo identification.
If you require further information on, or wish to complain about, the way that we use your personal information, please write to us at Uinsure Limited, PO Box 5524, Manchester, M61 0QR.
If you believe we have not complied with our obligations in relation to the handling of your personal information you have a right to submit a complaint to the Information Commissioner. For further information please visit https://ico.org.uk/global/contact-us/
This Policy was last updated on 1st May 2018.