We use your personal information to:
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Assess your application or renewal for an insurance quote.
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Use information provided by your financial adviser, broker, or introducing partner – including any supplementary data or customer score they supply – as a factor in assessing risk and determining the price of your insurance, alongside the information you provide directly.
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Submit your details to our panel of insurers to enable them to provide you with a quote and, if you proceed, to issue and administer a policy.
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Verify the information you provide and confirm your identity.
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Administer and maintain your insurance policy, including processing renewals, mid-term adjustments, and cancellations.
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Handle claims and enquiries on your behalf.
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Assess your financial standing through credit reference checks.
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Prevent, detect, and investigate fraud.
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Comply with our legal and regulatory obligations, including FCA requirements and anti-money laundering regulations.
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Resolve complaints in accordance with FCA dispute resolution rules.
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Improve our products, services, staff training, and security.
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Maintain insurance records in accordance with our retention schedule.
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Facilitate quality assurance and compliance monitoring, including the recording of telephone calls and AI-assisted analysis of customer interactions.
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Communicate with you about your policy, and where you have consented or we have a legitimate basis, send you marketing communications.