Make a claim
Making a claim can be a stressful experience but our friendly, experienced team are available to support
you so you get the right resolution as quickly as possible. They’re UK based and help is available 24/7.
How can we help?
All our policies are 5 Star Defaqto rated – this means they’re amongst the most comprehensive policies on the market.
Before making a claim, read your policy documents to understand what is and isn’t covered.
It’s impossible to predict when you may need to claim but you can prepare yourself in advance with these tips;
Keeping your property in a good state of repair is a condition of the insurance; wear and tear is the most common reason for a claim being declined. Home insurance provides cover for unforeseen events, not for damage to your property caused by poor maintenance or day-to-day use.
Keep receipts when you make a big purchase, as you may be asked for proof of ownership if an item is stolen or damaged.
Choose the right cover levels for you to ensure you’re protected and won’t be left out of pocket.
Another common reason for claims being declined is because the policyholder didn’t have the right cover. Buy a quality policy that’s right for you instead of using price comparisons websites to choose solely based on what’s cheapest.
If you think you’ll need additional cover for things like taking expensive items, such as cameras or bicycles, away from your home look into the optional extras you can add to your policy.
Things to support your claim
Take pictures and / or videos to support your claim as this can help to show damage and may even speed up your claim.
Call us as soon as you can.
- Have your policy number and any relevant documents ready.
- Provide as much information about the incident as you can.
- Report theft to the police first and ask them for a crime reference number.
If you’d prefer to speak to us, call 0344 844 3844.