Get in touch
Have Questions?
If you have a question about your policy, you can contact us using the form below and we’ll get back to you shortly.
If your query is urgent please give us a call using the contact details below.
Home Insurance Claims
For Ageas, AXA, LV, RSA, UK General or Zurich claims please call us on 0330 102 6023
For Covéa claims please call us on 0330 024 2255
For Midas claims please call us on 0330 123 5748
Home Emergency Claims
For Home Emergency claims please call us on 0800 999 4215
Family Legal Protection Claims
For Family Legal Protection claims please call 0344 770 1040
BTL/Landlords Insurance Claims
For Landlords Insurance claims please call us on 0344 412 4276
BTL/Landlords Home Emergency Claims
For Landlords Emergency claims please call 0800 999 4215
BTL/Landlords Legal Protection & Rent Guarantee Claims
For Landlords Protection and Rent Guarantee claims please call 01384 399 997
Please call us on 0344 844 3844
Our lines are open Monday – Friday 9:00am – 5:00pm
Please call us on 0344 844 3844
Our lines are open Monday – Friday 9:00am – 5:00pm
You can also put your complaint in writing by sending it to:
Uinsure Customer Service
PO Box 1189
Doncaster
DN1 9RP United Kingdom
Please include your full name, policy/claim details, your complaint and how you’d like us to rectify the matter.
If we are unable to reach a resolution you can contact the Financial Ombudsman Service (FOS) to review your complaint.
- Telephone: free on 0800 023 4567
- Visit their website and fill out the online from https://help.financial-ombudsman.org.uk/help
- Email: complaint.info@financial-ombudsman.org.uk
- Write to: Financial Ombudsman Service, Exchange Tower, London E14 9SR
