Let us get you the help you need
Make a claim
Making a claim can be a stressful experience but our friendly, experienced team are available to support you so you get the right resolution as quickly as possible. They’re UK based and help is available 24/7.
Get in touch via the button below or read on for guidance about the claims process.
How can we help with your claim?
All our policies are 5 Star Defaqto rated – this means they’re amongst the most comprehensive policies on the market.
Before making a claim, read your policy documents to understand what is and isn’t covered with your policy.
It’s impossible to predict when you may need to claim but you can prepare yourself in advance with these tips;
Keep receipts when you make a big purchase, as you may be asked for proof of ownership if an item is stolen or damaged.
Keep your property in a good state of repair as this is a condition of the insurance. Wear and tear are the most common reason for a claim being declined so ensure you check your property over regularly including the roof for any damage. Home insurance provides cover for unforeseen events, not for damage to your property caused by poor maintenance or day-to-day use.
Read the terms and conditions in your policy documents and take care not to invalidate your insurance by, for example, leaving your property unoccupied for longer than 60 days.
Keep your property in a good state of repair as this is a condition of the insurance. Wear and tear are the most common reason for a claim being declined so ensure you check your property over regularly including the roof for any damage. Home insurance provides cover for unforeseen events, not for damage to your property caused by poor maintenance or day-to-day use.
Choose the right cover levels for you to ensure you’re protected and won’t be left out of pocket
Choose the right cover levels for you to ensure you’re protected and won’t be left out of pocket
According to the Association of British Insurers (ABI), the main reasons a claim is declined is because the claim value is below the policy excess or the policyholder didn’t have the right cover. Make sure you buy a policy that’s right for you and don’t choose solely based on what’s the cheapest.
If you think you’ll need additional cover for things like taking expensive items away from your home take a look at optional extras you can add to your policy
Things to support your claim
Before making a claim, read your policy documents to understand what is and isn’t covered with your policy.
It’s impossible to predict when you may need to claim but you can prepare yourself in advance with these tips;
Take pictures and / or videos to support your claim as this can help to show damage and may even help to speed up your claim.
Call us as soon as you can.
- Have your policy number and any relevant documents ready.
- Provide as much information about the incident as you can.
- Report theft to the police first and ask them for a crime reference number.
Resources hub
For further information regarding our policies including a full list of inclusions and exclusions, visit the resources hub to find key policy documents all in one place.
