Uinsure always aims to deliver good customer outcomes, and to support our customers in insuring their homes and contents. However, sometimes things do go wrong, and we want to hear about it when they do. Our aim is to address any shortcomings and ensure customers receive the best possible outcome.We report our complaints data to the Financial Conduct Authority (FCA). This shows how many complaints we received, how many we closed, and how many we upheld.
The table below sets out the complaints data relating to our home insurance products for this reporting period.
Complaints Data for Uinsure Limited – Reporting Period H2 2025
The table below shows complaints data relating to our home insurance products, that we have reported to the FCA.
| Complaints opened per 1000 policies in force | 1.9 |
| Number of complaints opened | 570 |
| Number of complaints closed | 462 |
| Percentage of complaints closed within 3 days | 15% |
| Percentage of complaints closed after 3 days but within 8 weeks | 73% |
| Complaints upheld by the firm | 43.9% |
| Main cause of complaints opened | Unclear guidance / arrangement |