From your financial adviser, broker, bank, building society, or affinity partner. If you have received a quote or purchased a policy through a financial adviser, mortgage broker, bank, building society, or affinity partner (such as a retail or membership organisation offering insurance through their brand), they may provide us with your personal information on your behalf. This may include information you provided to them as part of a related transaction (such as a mortgage application) as well as information the introducer holds about you from their own relationship with you, such as a customer score or indicator.
Directly from you. When you contact us by telephone, email, through our website, or through an online form; when you obtain a quote or purchase a policy; when you make a claim; or when you complete a survey or provide feedback.
From third parties. Including credit reference agencies; fraud prevention agencies and databases available to the insurance industry; other insurers (for claims history verification via the Claims and Underwriting Exchange and similar databases); publicly available sources; and any person you have authorised to provide information to us.
From our insurer panel members. Insurers on our panel may share information with us in connection with the administration of your policy or the handling of a claim.
From cookies and similar technologies. We use cookies on our website to improve your experience and to collect analytics data. Non-essential cookies are only placed with your consent. For full details of the cookies we use, including how to manage your preferences, please see our Cookie Policy.