We have made changes to the way that we ask you to select a policy excess on our home insurance product. Our questions are now much simpler for customers to understand and we will now ask you to specify a total buildings excess and specify a total contents excess when generating a quote. This provides more flexibility (i.e. by allowing a higher buildings excess than a contents excess) and means that customers are much clearer about
Please note that in the event of a claim relating to both buildings and contents, only the higher of the excesses will apply. The customer will not need to pay both.
Unfortunately, we have also had to increase our standard policy excess for escape of water claims to £350, which is representative of trends in the wider home insurance market.