Contact us
For any policy query or claim you can either contact us via our request form or phone.
Call us instead
For urgent queries or if you’d rather speak to an adviser use the buttons below to call us.
Home insurance policy claims
For Ageas, AXA, LV, RSA, UK General or Zurich claims please call us on 0330 102 6023
For Covéa claims please call us on 0330 024 2255
For Midas claims please call us on 0330 123 5748
Home emergency claims
Please call us on 0800 999 4215
Family legal protection claims
Please call us on 0344 770 1040
Landlords insurance policy claims
Please call us on 0344 412 4276
Let home emergency claims
Please call us on 0800 999 4215
Legal expenses & rent guarantee claims
Please call us on 01384 399 997
Changing your policy or any queries
Please call us on 0344 844 3844 our lines are open Monday – Friday 9:00am – 5:00pm
Complaints
Please call us on 0344 844 3844 our lines are open Monday – Friday 9:00am – 5:00pm
You can also put your complaint in writing by sending it to:
Uinsure Customer Service
PO Box 1189
Doncaster
DN1 9RP United Kingdom
Please include your full name, policy/claim details, your complaint and how you’d like us to rectify the matter.
If we are unable to reach a resolution you can contact the Financial Ombudsman Service (FOS) to review your complaint.
- Telephone: free on 0800 023 4567
- Visit their website and fill out the online from https://help.financial-ombudsman.org.uk/help
- Email: complaint.info@financial-ombudsman.org.uk
- Write to: Financial Ombudsman Service, Exchange Tower, London E14 9SR
Non-Standard & Specialist claims
To make a claim please refer to your policy documents which will contain the contact details for the underwriter of the policy.
